Customer Service

Service

Rods

Berkley warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one (1) year from the date of purchase. Berkley is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.

Berkley does not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or comparable model. If your rod is within the original warranty period, Berkley will need to inspect your rod to determine the nature of the defect.

Rods NOT covered under warranty may also be submitted for replacement for a nominal fee. Please contact us directly for details.

To help us provide the best service to you please print out and complete a Product Repair/Replacement Form. Send your complete damaged rod, a completed Product Repair/Replacement Form and a money order payable to Berkley for $9.95 postage and handling to the address below. Also include a copy of your dated receipt if you are requesting replacement under warranty. Package your rod securely in a disposable container, as we do not return rod tubes.

Product Repair/Replacement Form

In the U.S. & Canada

Berkley Johnson Factory Reel Service
1900 18th Street
Spirit Lake, IA 51360

If you have other service, parts or warranty questions, please contact us.

Reels

We'd like to help you maintain your Berkley reel so that you may continue to fish with confidence. If you have an issue with your reel that requires service we suggest that you send it to our Berkley Johnson Factory Service Center for evaluation by a trained technician.

To help us best service your reel, please print out and complete a Product Repair/Replacement Form. Include the completed form with your reel when you send it in for repair. Also include a copy of your dated receipt if you are requesting repair under warranty. Package your reel carefully to avoid damage. We suggest sending your reel via UPS or Fed-Ex (keep the tracking number). If you would rather send your reel by mail, remember to insure your package.

Product Repair/Replacement Form

In the U.S. & Canada

Berkley Factory Reel Service
1900 18th Street
Spirit Lake, IA 51360

Other Berkley Products

For service, parts or warranty questions on all other Berkley products, please contact us.