FREE Shipping on Orders $25Details

Returns & Exchanges

If for any reason you are unsatisfied with an item you have purchased from this site, and it is undamaged, please return within 30 days for a full refund. To obtain you return label and start the refund process visit [email protected] Merchandise must be returned in the original carton with original packaging, accessories, and instructions. Products returned in non-salable condition may be subject to a restocking fee.

Except in cases where the return is the result of an error by Pure Fishing or the item arrives damaged or defective, original shipping charges are non-refundable. Pure Fishing will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

The refund amount will be reduced by 20% when:

  • Orders/Items are refused upon delivery
  • Returns are made without authorization
  • Returns are made past the 30 day return window

Please obtain your return authorization at [email protected] or contact customer service at 1-800-467-8459 to obtain a return authorization for your merchandise return. Merchandise should then be sent postage paid to the following address:

Greys Customer Service Dept.

901 South Dixie Fwy

New Smyrna Beach, FL 32168

If a product arrives damaged or your order is incorrect in any way, please contact customer service at [email protected]

 

By using this website, you agree to our use of cookies to collect and record information about your browsing session, to optimize site functionality, for analytical purposes, and to advertise to you through third parties. Please review our Cookie Policyhere