I bought this perfect scale years ago but now the clamp that hold the fishes lip is broken and I can’t find a replacement that work as perfectly good as this one anywhere can you please help me

Bought one of these and the 2nd time I used it the clip broke off. I emailed Customer Service asking to purchase a replacement clip. They replied they did not offer replacement clips, but asked for a photo of the failure and purchase information to review. I replied with a photo and the requested information. I have no idea why they made the request because I have heard nothing back from them, and it has been nearly a month. I can’t estimate the amount of money I have spent on Berkley products over 50 years of fishing, but I now refuse to purchase anything by Berkley. I will not spend my money with a company that apparently cares nothing about customer satisfaction.

Have bought two of these scales and the plastic clip that holds the fish broke in the same place on both scales. Other than that scale appears to work good. I checked the weight accuracy with a known 5 lbs weight. It was spot on. I bought the first scale and figured I did something to break it. So I bought another. Was meticulously careful with it. When it broke in exactly the same place I knew it wasn’t my fault. Just sayin. I would spend a little more maybe and get a different scale. We just use my fishing partners scale now.

Seems berkley has a defective product I'm having same troubles, lo battery even with new batteries inaccurate weight readings ,no instruction manual my son gave this to me as a Christmas gift , tighten up berkley. You have completely lost my business